Driver Service
We provide answers to your questions
Car accidents occur often. If there is no serious injury, the rest is a matter of simple procedures.
Remember: Do not acknowledge any third-party claims. Refrain from giving money to another person or signing any document.
Additional steps after a car crash:
Drive your car only if you are sure it is safe. Otherwise, contact Roadside Assistance* and take it to the nearest Motorlease Technical Support Centre.
*For roadside assistance, Motorlease collaborates with Europ Assistance, the leading care and assistance company for over 50 years.
In any case, fill out the Accident Report and email it to the Claims Department at: aftersales@motorlease.gr
Of course. In the event of an accident or car damage, Motorlease will take care of replacing your car.
*For accident care, Motorlease collaborates with Generali, an established company in the insurance market, able to meet even the most specialized insurance requirements of the time.
If you discover that your car has been stolen, you should follow the next steps:
• You immediately contact the Motorlease Claims Department on 210 6897100 to report the incident in detail
• It is necessary to record and report the theft to the Police Department of the area where it happened
• You request a copy of your report from the police
• You report the incident to Motorlease in writing within 24 hours. You hand over the key and a copy of the report from the Police Department in person.
Cars alert us when they need care. All you need to do is:
a. stay informed about the vehicle care process here.
b. send an email to aftersales@motorlease.gr as soon as the indicator lights up on your dashboard
Note: Usually, cars with conventional gasoline or diesel engines need maintenance by the end of the 1st year of use and after that, at certain mileage defined by the manufacturer.
At Motorlease, we select specific workshops that have passed our strict requirements and with which we have entered into an agreement for the proper maintenance of your car. For your convenience, we have a pick-up-and-delivery service from and to your preferred location.
We recommend you purchase fuel from gas stations that are “known” to you.
If you own a modern diesel car, you surely know that next to the fuel filler socket, there is another one. This is where we top up AdBlue, the liquid that helps reduce nitrogen oxide emissions. Therefore, it is important to add AdBlue whenever required.